Privacy Policy

CyreneAI LLP ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our platform Zygo accessible at zygo.chat.

1. Company Information

• Legal Name: CyreneAI LLP
• Website: https://zygo.chat
• Email: support@zygo.chat
• Registered Office: [To be updated - Available with MCA records]

2. Information We Collect

2.1 Personal Information

We collect the following personal information from users:

• Full Name (as per government ID)
• Mobile Number (for account verification and communication)
• Email Address (for notifications and account-related communication)
• UPI ID (for processing payments to workers)
• Government ID Details (Aadhaar/PAN/Driving License/Voter ID number and copy for identity verification)
• Profile Photo (optional)

2.2 Usage Information

• Device information (type, OS version)
• IP address
• App usage data and interaction patterns
• Chat messages and call logs (encrypted)
• Job posting and application history

2.3 Payment Information

• Payment transactions processed through Razorpay (PCI-DSS compliant)
• We do NOT store complete card details or UPI PINs
• Transaction IDs and payment status

3. How We Use Your Information

We use your information for:

1. Account Creation & Verification: Verifying your identity using government ID and mobile OTP
2. Service Provision: Connecting job posters with workers, enabling chat and calling features
3. Payment Processing: Facilitating payments from job posters to workers via Razorpay
4. Communication: Sending job alerts, payment notifications, and platform updates
5. Safety & Security: Preventing fraud, verifying users, and ensuring platform safety
6. Legal Compliance: Meeting regulatory requirements under Indian law

4. Data Storage and Security

• All data is stored on secure servers with encryption at rest and in transit
• Government ID documents are stored with additional encryption
• We use Google Firebase for OTP authentication
• Payment processing is handled by Razorpay (certified by RBI)
• We implement industry-standard security measures to protect against unauthorized access

5. Data Sharing and Disclosure

5.1 Other Users (Limited)

• Job Posters see: Worker's name, profile photo, and contact details only after job assignment
• Workers see: Job poster's name, contact details, and job requirements

5.2 Service Providers

• Razorpay: For payment processing
• Google Firebase: For SMS OTP delivery
• Cloud Infrastructure Providers: For data storage and hosting

5.3 Legal Requirements

We may disclose information if required by:

• Court order or legal process
• Law enforcement agencies under Indian law
• Regulatory authorities (RBI, MeitY, etc.)

6. Your Rights Under Indian Law

Under the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023:

• Right to Access: Request a copy of your personal data
• Right to Correction: Request corrections to inaccurate data
• Right to Grievance Redressal: File complaints with our Grievance Officer
• Right to Nominate: Nominate someone to exercise your rights in case of death/incapacity

Note: Currently, users cannot delete their accounts and associated data once created. This is due to regulatory requirements for maintaining transaction records under Indian law.

7. Grievance Officer

As per Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

• Email: support@zygo.chat
• Address: [Registered Office Address]

Grievances will be acknowledged within 24 hours and resolved within 15 days.

8. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect data from minors. If we discover underage usage, the account will be terminated.

9. Data Retention

• Active Accounts: Data retained while account is active
• Inactive Accounts: Data retained for 7 years as per regulatory requirements
• Government ID Documents: Retained for verification purposes and regulatory compliance
• Payment Records: Retained for 7 years as per RBI guidelines

10. Consent

By using Zygo, you consent to:

• Collection and use of personal information as described
• Processing of payments through third-party gateways
• Verification of your identity using government ID
• Communication via SMS, email, and in-app notifications

11. Changes to Privacy Policy

We may update this Privacy Policy. Users will be notified of significant changes via email or in-app notification. Continued use constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related queries, contact:

CyreneAI LLP
Email: support@zygo.chat
Website: https://zygo.chat